Privacy Policy – How jlbit Protects Your Data

INTRODUCTION: jlbit ("jlbit," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the jlbit online gaming platform (the "Platform") accessible at jlbit.cam. This Privacy Policy applies to all users ("you," "User," or "Player") of the Platform and should be read in conjunction with our Terms & Conditions. By creating an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

1. Data Controller and Contact Information

jlbit is the data controller responsible for your personal information. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact us at:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform

We are committed to responding to all privacy-related inquiries within a reasonable timeframe, typically within 15 business days.

2. Legal Basis for Processing

jlbit collects and processes your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws. The legal bases for processing your personal data include:

• Contractual Necessity: Processing is necessary to provide the services you have requested, including account registration, deposit and withdrawal processing, and game participation.
• Legal Obligation: Processing is required to comply with Philippine law, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, tax reporting obligations, and PAGCOR regulatory mandates.
• Consent: You have provided explicit consent for certain processing activities, such as receiving marketing communications or participating in promotional campaigns.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, customer support, and service improvement, provided that these interests do not override your fundamental rights and freedoms.

3. Information We Collect

3.1 Personal Information Provided by You

When you register an account on the jlbit Platform, we collect the following personal information:

• Identity Information: Full legal name, date of birth, nationality, and gender.
• Contact Information: Email address, mobile phone number, and residential address.
• Account Credentials: Username and password (passwords are stored in encrypted form).
• Payment Information: Payment method details (e-wallet account names, bank account numbers, cryptocurrency wallet addresses), transaction history, deposit and withdrawal amounts.
• Verification Documents: Government-issued identification (e.g., Philippine passport, driver's license, UMID, SSS ID), proof of address (utility bills, bank statements), and proof of payment method ownership, as required for KYC and AML compliance.

3.2 Information Collected Automatically

When you access and use the jlbit Platform, we automatically collect certain technical and usage data, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers (e.g., IP address, device ID).
• Connection Data: IP address, internet service provider, geographic location (country, region, city), and time zone.
• Usage Data: Pages visited, games played, bet amounts, bet outcomes, session duration, referral source, and interactions with Platform features.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to recognize your device, remember your preferences, analyze usage patterns, and improve Platform performance. You can manage cookie preferences through your browser settings, but disabling cookies may limit certain Platform functionality.

3.3 Information from Third Parties

We may receive information about you from third-party service providers, including:

• Payment Processors: Confirmation of deposit and withdrawal transactions, payment method validation, and fraud detection signals from GCash, Maya, bank partners, and cryptocurrency payment gateways.
• Identity Verification Services: Age verification, identity authentication, and fraud screening results from third-party verification providers.
• Affiliate Partners: Referral information and attribution data if you accessed the Platform through an affiliate link or promotional campaign.

4. How We Use Your Information

jlbit uses your personal information for the following purposes:

4.1 Account Management and Service Provision

• Creating and maintaining your account.
• Processing deposits, withdrawals, and payment transactions.
• Enabling participation in casino games, live dealer games, and sports betting markets.
• Calculating winnings, losses, and account balances.
• Managing bonuses, promotions, and loyalty rewards.

4.2 Compliance and Legal Obligations

• Verifying your identity and age to ensure compliance with Philippine gambling laws (21+ age restriction).
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by PAGCOR and Philippine law.
• Detecting and preventing fraud, money laundering, bonus abuse, and other prohibited activities.
• Responding to legal requests, court orders, or regulatory inquiries from government authorities.
• Maintaining records as required by Philippine tax laws and financial reporting obligations.

4.3 Customer Support

• Responding to your inquiries, complaints, and support requests via live chat, email, or phone.
• Resolving disputes related to bets, withdrawals, or account issues.
• Providing responsible gaming support, including self-exclusion and deposit limit management.

4.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and platform updates via email, SMS, or push notifications (only if you have opted in to receive marketing communications).
• Conducting customer satisfaction surveys and gathering feedback to improve the Platform.
• Personalizing your experience on the Platform based on your gaming preferences and activity history.

4.5 Platform Security and Improvement

• Monitoring and analyzing usage patterns to detect technical issues, bugs, and security vulnerabilities.
• Conducting data analytics to improve game offerings, user interface design, and overall Platform performance.
• Protecting the Platform and our users from cyberattacks, hacking attempts, and unauthorized access.

5. How We Share Your Information

jlbit does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

5.1 Service Providers and Business Partners

We share personal data with trusted third-party service providers who assist us in operating the Platform and providing services to you, including:

• Payment Processors: GCash, Maya, GrabPay, bank partners, and cryptocurrency payment gateways that process your deposits and withdrawals.
• Identity Verification Providers: Third-party services that conduct KYC and AML checks on our behalf.
• Game Providers: Software suppliers (e.g., Pragmatic Play, Evolution Gaming, Play'n GO) that power the casino games and live dealer tables on the Platform.
• Cloud Hosting and IT Infrastructure: Secure server providers that host the Platform and store data in encrypted form.
• Customer Support Tools: Live chat platforms and ticketing systems used by our support team to respond to your inquiries.
• Analytics and Marketing Tools: Analytics platforms that help us understand user behavior and measure the effectiveness of marketing campaigns (data is anonymized or pseudonymized where possible).

All third-party service providers are contractually obligated to protect your personal data and use it only for the purposes specified by jlbit. They are prohibited from using your data for their own purposes or disclosing it to unauthorized parties.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, regulators, law enforcement agencies, or courts if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or regulatory request.
• Enforce our Terms & Conditions or other agreements.
• Detect, prevent, or address fraud, security issues, or illegal activity.
• Protect the rights, property, or safety of jlbit, our users, or the public.

This includes sharing information with PAGCOR, the National Privacy Commission of the Philippines, and other regulatory bodies as required by Philippine law.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such transfer via email or platform notification, and the new entity will be required to honor this Privacy Policy or obtain your consent for any material changes.

6. Data Security

jlbit implements industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All data transmitted between your device and the Platform is encrypted using HTTPS/TLS protocols. Sensitive data stored on our servers (e.g., passwords, payment details) is encrypted using advanced encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized employees and service providers on a need-to-know basis. All personnel with access to personal data are bound by confidentiality obligations.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls, intrusion detection systems, and continuous security monitoring to prevent unauthorized access.
• Regular Security Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.
• Secure Data Centers: Personal data is stored in secure data centers with physical access controls, surveillance, and redundancy measures to prevent data loss.

While we take all reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. jlbit cannot guarantee absolute security, and you acknowledge that you provide your personal information at your own risk.

7. Data Retention

jlbit retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your account's active status and for a reasonable period thereafter to handle any post-closure inquiries or disputes.
• Closed Accounts: After account closure, we retain personal data for a minimum of 5 years as required by Philippine AML regulations and PAGCOR record-keeping requirements. After this period, data is either deleted or anonymized.
• Transaction Records: Financial transaction records (deposits, withdrawals, bets) are retained for at least 5 years for audit, tax, and regulatory purposes.
• Marketing Data: If you opt out of marketing communications, your email address is retained in a suppression list to prevent future marketing messages, but other marketing-related data is deleted.

Once the retention period expires, personal data is securely deleted or anonymized such that it can no longer be associated with an identifiable individual.

8. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal data:

8.1 Right to Access

You have the right to request a copy of the personal data we hold about you. You can access most of your account information directly by logging into your jlbit account. For additional information not available in your account dashboard, you may contact our support team.

8.2 Right to Rectification

If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You can update your contact information directly in your account settings or contact our support team for assistance.

8.3 Right to Deletion (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where consent is the legal basis for processing). However, we may be required to retain certain data to comply with legal obligations (e.g., AML record-keeping requirements) or to resolve disputes. Requests for deletion are evaluated on a case-by-case basis.

8.4 Right to Object

You have the right to object to certain types of data processing, including processing for marketing purposes or processing based on our legitimate interests. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails or by adjusting your communication preferences in your account settings.

8.5 Right to Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, and to transfer that data to another service provider where technically feasible.

8.6 Right to Withdraw Consent

If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal. Note that if you withdraw consent for essential processing activities (e.g., KYC verification), we may no longer be able to provide certain services to you.

8.7 Right to Lodge a Complaint

If you believe that jlbit has violated your privacy rights or mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Contact information for the NPC can be found on their official website.

To exercise any of these rights, please contact us at [email protected] or via live chat. We will respond to your request within 15 business days and may require identity verification to ensure that we are releasing or modifying data only to the rightful account holder.

9. Cookies and Tracking Technologies

jlbit uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information. The types of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function properly. These cookies enable core functionality such as security, account authentication, and access to secure areas of the Platform. They cannot be disabled.
• Performance Cookies: Collect information about how you use the Platform, such as which pages you visit most often and whether you receive error messages. This data is used to improve Platform performance and user experience. These cookies do not collect personally identifiable information.
• Functionality Cookies: Remember your preferences and settings (e.g., language preference, currency selection) to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns. These cookies may be set by us or by third-party advertising partners.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect Platform functionality and prevent you from accessing certain features. By continuing to use the Platform without adjusting your cookie settings, you consent to our use of cookies as described in this Privacy Policy.

10. Third-Party Links and Services

The jlbit Platform may contain links to third-party websites, services, or applications (e.g., payment processors, social media platforms, game providers). jlbit is not responsible for the privacy practices or content of these third-party sites. This Privacy Policy applies only to information collected by jlbit. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your personal data may be transferred to, processed, and stored in countries outside the Philippines, including countries that may have different data protection laws than the Philippines. Where data is transferred internationally, jlbit ensures that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses, data processing agreements, or other lawful transfer mechanisms recognized under Philippine law. By using the Platform, you consent to such international data transfers.

12. Children's Privacy

The jlbit Platform is strictly intended for individuals who are 21 years of age or older, as required by Philippine gambling laws. jlbit does not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has created an account on the Platform, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

jlbit reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to you via email, platform notification, or by posting a prominent notice on the Platform. The "Effective Date" at the top of this Privacy Policy indicates when it was last updated. Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the jlbit Platform

We are committed to addressing your privacy concerns promptly and transparently.